What are your operations
costing you?

A data-backed assessment built on industry benchmarks from Harvard Business Review, McKinsey, and APQC. Takes 3 minutes.

Methodology: peer-reviewed industry data · conservative estimates
STEP 1 OF 6

Tell us about your business.

We use these details to pull the right benchmarks for your industry and scale. All calculations are based on published research — no guesswork.

How this works: We combine your real numbers with benchmark data from the APQC Open Standards Benchmarking database (900+ organizations), HBR lead-response studies, and Atradius global payment practices reports to calculate operational costs specific to your business.
We'll pull your business name and personalize your report.
🏠
Your Business
yourbusiness.com
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REVENUE CAPTURE

How do leads and revenue enter your business?

Why this matters: Harvard Business Review found that firms contacting leads within one hour are 7x more likely to qualify them. InsideSales.com research shows 35-50% of sales go to the vendor that responds first. The numbers below calculate what slow or missed response costs your business specifically.
30
15%
Industry avg: 22% of business calls go unanswered (Vonage, 2024)
$2,500
$
20%
B2B service avg: 15-25% (Salesforce State of Sales, 2024)
Estimated missed revenue
$9,743 /month
$116,916 per year
REVENUE COLLECTION

What happens after you close the deal?

Benchmark data: Atradius Payment Practices reports that 49% of B2B invoices in North America are paid late. APQC finds the median cost-to-collect for mid-market firms is 3.1% of revenue. These inputs calculate your specific exposure.
40
$1,500
$
25%
N. American B2B avg: 49% paid late (Atradius, 2024)
40%
3%
SMB avg write-off: 1.5-5% of revenue (Dun & Bradstreet, 2024)
Revenue lost annually
$21,600
Hours chasing payments / mo
4 hrs
Total collection overhead: $25,920/year
OPERATIONAL OVERHEAD

How much time goes into running the day-to-day?

Benchmark data: McKinsey Global Institute estimates that 60% of occupations have at least 30% of activities that could be automated. APQC data shows top-quartile firms spend 40-60% less time on manual operational tasks than bottom-quartile peers. Your hourly cost is estimated from your revenue range using Bureau of Labor Statistics data.

Estimate total hours across your team, not per person.

8 hrs
6 hrs
4 hrs
5 hrs
Avg onboarding: 5-12 hrs/week for 20+ client firms (SaaS Capital, 2023)
Annual operational overhead
$53,820
FTE equivalent
0.6 employees
Time spent on tasks that could be systematized.
SUPPORT & VISIBILITY

How do you handle requests and track what's happening?

Benchmark data: Zendesk CX Trends reports that 73% of consumers will switch to a competitor after multiple bad experiences. Gartner finds that leaders spend an average of 7 hours/week just gathering status updates. We use conservative 10% of deal value as remediation cost for dropped requests (actual cost often higher).
20
12%
Industry avg: 10-15% of tickets unresolved within SLA (HDI, 2024)
5 hrs
Cost of dropped requests
$31,200
Leadership visibility cost
$17,550
ASSESSMENT COMPLETE

Your operational cost report is ready.

$227,406

estimated annual operational overhead

Revenue Capture
$116,916
Revenue Collection
$25,920
Operational Overhead
$53,820
Support & Visibility
$48,750
Your full report includes:
  • Category-by-category cost breakdown with the math behind every number
  • Side-by-side comparison: your current state vs. industry top-quartile
  • Specific system recommendations ranked by ROI for your business
  • Benchmark data from 900+ organizations in your industry vertical
  • A personalized proposal you can share with partners or your leadership team

This is research that typically takes a consulting firm 2-3 weeks. It's yours in 30 seconds.

By submitting, you agree to our Privacy Policy and consent to receive your report via email. We do not sell your personal information.

YOUR OPERATIONAL COST REPORT
$227,406

This is what your current operations cost your business every year in lost revenue, wasted time, and operational friction.

Methodology: All calculations use your inputs combined with benchmark data from HBR, McKinsey, APQC, Atradius, and BLS. Estimates are deliberately conservative — actual costs are typically 20-40% higher when accounting for indirect effects like employee turnover and brand damage.

Cost Breakdown by Category

📞
REVENUE CAPTURE
$116,916
Missed/delayed calls × deal value × close rate
Source: HBR speed-to-lead research
💰
REVENUE COLLECTION
$25,920
Uncollected invoices + AR follow-up overhead
Source: Atradius Payment Practices
⚙
OPERATIONAL OVERHEAD
$53,820
23 hrs/week on manual operations
Source: APQC + BLS hourly cost data
👁
SUPPORT & VISIBILITY
$48,750
Dropped requests + leadership time
Source: Gartner, Zendesk CX Trends

Today vs. Systematic Operations

Based on 80% waste reduction — conservative per McKinsey operational transformation benchmarks (70-90% typical).

MetricTodaySystematizedAnnual Savings
Missed revenue$116,916$23,383-$93,533
Collection losses$25,920$5,184-$20,736
Operational overhead$53,820$10,764-$43,056
Support & visibility$48,750$9,750-$39,000
Total$227,406$45,481-$181,925

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RECOMMENDED NEXT STEP

Turn this into an action plan.

You now know what your operations cost. The proposal builder takes these numbers and designs a system to fix it — with three tiers, real pricing, and a concrete implementation roadmap.

Takes about 5 minutes. Your assessment data carries over automatically.

Build My System Proposal →

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Session tracked · Entry: direct · Completed step 7 of 7

Running total
$0 /year